#0 Can I order tax-free outside of Europe?

Yes, if you order from outside of Europe (e.g. the US, UAE, UK, Switzerland), you can order tax-free in my shop.

Taxes will be automatically deducted, as soon as you choose a currency outside of Europe (e.g. USD or GBP), or as soon as you type in your address in the checkout.

#1 Does my watch fit the case?

Yes, we made the watch rolls & petra cases so that all watches from 30 to 50mm in diameter will fit in them.

#2 Does my bracelet fit the cushions?

A lot of you asked me, if the cushions will cause any stretch on their watch bracelets.

For our watch rolls we have 3 different sizes in cushions: Normal (wrists 170mm / 6.7 inches and above), small (wrists 150-170mm / 5.9 - 6.7 inches) and extra small (wrists under 150mm / 5.9 inches).

And no worries: Even if your cushion is too big or too small, I will exchange it for free up to 60 days after delivery :-)

For our Petra Cases we have one cushion size, because those cushions have a soft core and fit almost every watch perfectly.

#3 Do you ship to my country?

Almost certainly yes :-)

We ship to every country DHL ships to, so for example USA, India, UK, Europe, Russia, Japan and China.

If you're not sure, just write me an email: customercare@jenni-elle.com

#4 What are the shipping costs?

Shipping worldwide is completely free for you :-)

#5 Does my order arrive before Christmas?

Yes, we have all rolls and cases in stock and will send them out on December 6th, so all orders arrive before Christmas!

#6 Can I return my order if I don't like it?

Yes, of course.

All orders have a 30 days, no-questions-asked return policy from everywhere in the world.

The 30 days start on the day you receive your order and I will even cover your shipping cost up to 50$ if you decide to send back your order.

That means you have absolutely no risk (if for example the order is a present and the one who gets it doesn't like the color).

#7 Any question left?

No problem, just write me an email to

customercare@jenni-elle.com

and I will take care of your question(s) personally :-)

Thanks for reading until the end :-)